TAKING THE REINS

Table of Contents

Executive Summary

6

Introduction

9

It’s not all about performance

13

When assessing the quality of the relationship between asset managers and institutional investors, performance is not the sole criterion

What works, what doesn’t

19

Overall satisfaction of institutional investors is good but they have mixed feelings in certain areas

Leverage what works

23

Asset managers have demonstrated strengths in certain areas and should seek to work on these to ensure further success with institutional investors

Fix what doesn’t

29

There are clear areas for improvement identified. It is important for asset managers to focus on these if they wish to continue to be successful in the institutional market

Conclusion: PwC-CACEIS Assurance Model

37

Appendix: Additional results from the survey • General profile of the participants (by type and size); • Asset allocation of institutional investors; • Use of different investment vehicles; • Use of external asset managers.

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